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Recruitment

We are hiring!

Clinic Coordinator

We are looking for an engaging, motivated team player who enjoys being organised, working within a team and taking the initiative. Financial, administrative, operational and organisational experience is required. All training will be provided. Great communication skills and a positive attitude is essential!

Dog with a toy
Who are we looking for? An individual with these key attributes:

  • Excellent organisational and time management abilities.

  • Strong attention to detail with a focus on quality service delivery.

  • A proactive, problem-solving mindset.

  • Compassionate, approachable, and empathetic.

  • Flexible and adaptable to change.

  • Outstanding communication skills, both written and verbal.

  • Strong interpersonal skills with the ability to manage, motivate, and support our team.

  • Solid understanding of financial management, budgeting, and business operations.

  • Knowledge of veterinary regulations and industry standards is an advantage.

Responsibilities:

  • Oversee day-to-day practice operations to ensure the smooth running of the clinic.

  • Provide effective HR management to engage, motivate and develop our hard working team of vets, nurses and client care providers.

  • Oversee recruitment, onboarding, and performance reviews for team members.

  • Financial duties to include payment of invoices, close liaison with our bookkeeper, debt management and health plan management.

  • Develop and manage practice protocols and procedures to ensure quality and consistency across services.

  • Handle client queries, complaints and feedback in a professional and empathetic manner.

  • Monitor client satisfaction and implement improvements as needed.

  • Play a role in Health and Safety compliance (we use a third party to ensure regulations are met).

  • Organise the maintenance and management of the premises.

  • Develop and manage social media and online presence for the practice.

  • Conduct regular audits of practice procedures and implement necessary changes to ensure compliance.

  • Oversee digital record-keeping, scheduling, and client communication systems.

Role details:

  • This is a part time role, between 20-30 hours a week in clinic

  • Salary FTE £30,000-£36,000

  • Monday to Friday, flexible on hours and days

Please provide a cover letter telling us why you think you'd be a great fit for our team

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